Refund policy

At Northroom, we want you to love your purchase. If you're not completely satisfied, you can return your order within 30 days of delivery.

Return Eligibility

To be eligible for a return, items should be unused and returned in their original condition and packaging whenever possible.

To start a return, contact us at support@northroom.shop with your order number and reason for return.

We will provide a free return shipping label and instructions for sending your item back.

Once your return is received and inspected, your refund will be processed within 14 days to your original payment method.

Approved returns include free return shipping, and no restocking fees apply.

We do not offer direct exchanges. If you would like a different item, please return your original order and place a new one.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund.

If you have any questions about returns or refunds, we're here to help.