Shipping policy

At Northroom, we aim to provide a smooth and reliable delivery experience for every order.

Shipping & Delivery

We offer free standard shipping on all orders within the United Kingdom.

  • Processing time: 1–2 business days

  • Delivery time: 3–5 business days

Estimated total delivery time: 4–7 business days.

Business days do not include weekends or public holidays.

Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or holidays are processed on the next business day.

  • Once your order has shipped, you will receive a tracking number via email. Please allow 1–2 business days for tracking updates to appear.

Shipping Locations

  • We primarily ship within the United Kingdom.

  • International shipping may be available depending on your location. If we are unable to ship to your address, we will notify you and issue a full refund.

Shipping Costs

  • Standard shipping: Free

  • Additional shipping options, when available, will be calculated at checkout.

Customs & Duties

  • For international orders, customs duties or import taxes may apply. These charges are the responsibility of the customer.

Delays or Lost Shipments

  • If your order has not arrived within the estimated timeframe, please contact us at support@northroom.shop.

  • If a shipment is confirmed lost, we will offer a replacement or a full refund.

Address Changes

  • If you need to update your shipping details, please contact us within 12 hours of placing your order.

  • Once an order has been shipped, it cannot be modified.

Contact

For any questions, feel free to contact us: